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Alarm.com App – Keeping My Account Secure

How Can I Keep My Trinity System Secure?

Enable two-factor authentication.

Two-factor authentication helps keep your account safe by keeping malicious individuals out, even if they have your username and password. Two-factor authentication is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they are asked to enter the code shown on the authenticator app.

Use a unique password for Trinity.

We recommend creating a strong password that contains lower and uppercase letters, numbers and symbols that will be unique to your Trinity account. Using the same password that you use for other services and websites can put your Trinity account at risk for being hacked.

Create users for all family members and friends.

Create your own credentials and don’t share with anyone else! If you would like to provide access to a family member or friend, we recommend creating a new user for everyone who needs access to your system. This will help you manage who has access to your system and keep your account secure. You will get notifications when your family members or friends interact with the system or sign in from a new device. You can also set different levels of permissions and controls for every user.

Know who and when someone logs into your account and what to do in case of suspicious activity.

Trinity will send notifications and emails to all Admin accounts when a user signs in from a new device. Knowing who has access to your system, when they sign in, and from what device is very important for identifying suspicious activity. Take immediate action if you receive these notifications for an unknown or unexpected sign in.

  1. Review mobile access activity.
  2. If you are notified of suspicious activity on your account, change your password and sign out of all devices.
  3. If you can’t access your account, reset your password and sign out of all devices.
  4. In case of suspicious activity from a user on your system, remove the user’s profile from your system.
    • When you receive a security alert for any user on your system, such as a new device sign in notification, confirm the information with them. If they don’t recognize the activity, remove their profile from your system. Ask the user to update their password before re-adding them to your system.
  5. In case of suspicious activity on the Primary Admin’s account, you should revoke remote access for that account.
    • The Primary Admin is the first user created on the system and can’t be deleted. If the Primary Admin’s account is compromised, revoke their remote access via the panel.

Sign out of all unused devices.

If you decide to no longer use a device or plan to give it away to someone else, make sure you sign out of your Trinity account/Alarm.com app. If the device is no longer in your possession or is lost/stolen, log in to your app on your current device and sign out from all your devices. If your password was saved on these devices, change your password immediately.

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