For Trinity to protect your home and family, it’s important that there is open communication between your security system and our central station monitoring center. The following situations can threaten your safety:
1. Getting rid of your landline: If you are communicating through a phone line, getting rid of it will automatically stop any communication with central station. So, if you plan on eliminating your phone line, give us a call beforehand. We will work to reprogram your security system to IP or GSM communication, preventing any lapse in monitoring.
2. Changing service providers for your internet or phone: Thinking about switching from one provider to another? This will also affect your line of communication with our central station. Contact us before the switch happens, and we can send a technician out to your home to reprogram your system.
3. Losing power for an extended period: All security systems have a 24-hour backup battery to keep your security system working properly even after a power outage, however after the 24-hour period has expired the system will completely shut down and communication with our central station will terminate. Once power is restored, there are a few steps that you need to take to reset your security system:
- First, wait for the backup battery to charge in full (usually takes about 4 hours)
- Then enter the following code: 4112800*99 (master reset)
- Afterwards enter your 4-digit code + 9 (turn chime on)
- For a 2GIG system (touchscreen), the master reset must be done through tech support, please call: 703-257-9403 ext. 336 or our afterhours line 703-565-4157