Frequently Asked Questions

• Log in to your alarm.com account.
• Register your system with the County.

1. Do I have to register my security system with my county?

It depends, every county has different regulations, but most counties do require you to register your system with them. You can find more information at your counties FARU (False alarm reduction unit) or by calling your local police departments’ non-emergency number. We have provided some links below to counties that provide online registrations.We also advise you to keep informed on your counties regulations on fines for false alarms.

2. Will changing service providers affect my security system?

Yes, if you are running off a phone line or IP (internet router) this could cause your system to stop communicating with our 24 hour monitoring station. If you are thinking about switching providers please let us know so we can send a technician out to reroute your system.

3. Will getting rid of your phone line affect my security system?

Yes, if you are communicating with a phone line, removing it will cause your system to stop communicating.

4. How do I test my security system?

Call our 24 hour monitoring station at 1-800-836-0142 and ask them to put your system on test and begin to enter codes into your keypad to test your zones.

5. What if I have a 6F or BF on my keypad?

Give us a call right away. This means that your system temporary stop communicating and we ether need to run some test over the phone or send a technician out to reset the system.

6. How can I update my billing information?

Give us a call at 800-613-1874 Ext 335 or 345 to speak with the billing department.

7. When is my first payment due?

The day that your security system is activated.

8. How often do you bill me?

We bill quarterly, but if you would like to change your billing options, just give us a call and we will switch you over to whatever works best for you.

9. Do you offer home automation?

Yes, call our main office for pricing and additional information.

10. Where is your main office located?

8610 Virginia Meadows Drive Manassas, VA 20109

11. How can I request a yard sign?

Call our main office at 800-613-1874 ext. 340 and we will send one via UPS.