Home Security Back to top
Call Us Today: 800-613-1874
Schedule a Consultation
Call Us Today & Schedule Your Consultation
Call Us Today 800-613-1874
Get started & request your
consultation today!
Smart Home Security
Integration you can count on.

3 Things That Can Affect Your Communication

April 15, 2016

For Trinity to protect your home and family, it’s important that there is open communication between your security system and our central station monitoring center. The following situations can threaten your safety:

1.      Getting rid of your landline: If you are communicating through a phone line, getting rid of it will automatically stop any communication with central station. So, if you plan on eliminating your phone line, give us a call beforehand. We will work to reprogram your security system to IP or GSM communication, preventing any lapse in monitoring.

2.      Changing service providers for your internet or phone: Thinking about switching from one provider to another? This will also affect your line of communication with our central station. Contact us before the switch happens, and we can send a technician out to your home to reprogram your system.

3.      Losing power for an extended period: All security systems have a 24-hour backup battery to keep your security system working properly even after a power outage, however after the 24-hour period has expired the system will completely shut down and communication with our central station will terminate. Once power is restored, there are a few steps that you need to take to reset your security system:

  • First, wait for the backup battery to charge in full (usually takes about 4 hours)
  • Then enter the following code: 4112800*99 (master reset)
  • Afterwards enter your 4-digit code + 9 (turn chime on)
  • For a 2GIG system (touchscreen), the master reset must be done through tech support, please call: 800-613-1874 ext. 336 or our afterhours line 703-565-4157
See What People Are Saying
Reviews From Real Customers in MD, VA & DC

“During our installation process, the technicians were knowledgeable and explained every step. The best part is the pricing for the quality of service. The value…”

“I would like to commend the Trinity reps for their outstanding customer service. In every interaction they demonstrated a keen knowledge and were able to…”

“Trinity is the very best out there. Anytime that I have a question, issue or concern, they jump right in and take care of it.…”

“Trinity Wiring and Security Solutions has given my family peace of mind. We always know that our house is secure and the system is easy…”

“Liam helped us from start to finish on our security system needs. He was knowledgeable, understanding and helpful throughout the process. He catered to our…”

“Trinity was also able to put a surround sound system in our family room. Thanks to Trinity, this room in our home is now better…”

Learn More
See more reviews:
Why Trinity Wiring & Security Solutions?
The Best Choice for Audio/Visual & Access Control Security Solutions

Trinity Wiring & Security Solutions is your all-in-one security solution. Integrate audio/visual features and enjoy custom automation for convenience, enhanced protection, and energy-saving purposes.

Learn More